Sports Fans Plus' customer service goal is simple. We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at email@example.com or call 480-634-6367. Also, please feel free to drop us a line to share your thoughts on the website; whether it was easy for you to use and/or suggestions for improvement. All comments welcomed.
On each product catalog page, the number of days indicated for the item to Leave the Warehouse are business days NOT calendar days. If you are ordering an item that is indicated on its catalog page as being Custom Manufactured, and you are wanting it to arrive for a specific occasion or holiday, please remember the manufacturer can get overwhelmed with orders at any time, especially around a holiday. So, always add a few extra days to what the "Shipping" tab indicates to offset any possible swing in manufacturing volume or potential backlog.
Our products are delivered to you by a licensed freight delivery service, or by UPS or FedEx, depending on the size and weight of the products you order. Transit time from the warehouse can vary, but in most cases takes from 7-10 business days. When the item has been picked up from the warehouse, we will contact you with tracking information.
Although it may not apply to the item you are purchasing, sometimes an item is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS and FedEx in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem based on that manufacturer's policy). If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your chosen location. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. If your order is to be shipped by licensed freight delivery service, you will be contacted to schedule a specific date for delivery. It's important that you try to be home for your delivery appointment so that you can inspect your order for damage before the delivery service leaves.
Ordering online is even safer then placing an order over the phone or even buying anything at retail stores. We don't save your credit card information and can't even view it. All data is transmitted through a secure server by our credit card processor. SportsFansPlus.com uses 128-bit Secure Socket Layer (SSL) encryption to protect your billing information. In addition, the shopping cart software on our dedicated server encrypts all billing information. This technology makes it safe to transmit your credit card number over the Internet. Credit Card transactions are processed via First Data Global Gateway, a leader in secure online payment processing. SportsFansPlus.com is protected by Cisco firewalls. All sensitive information, such as credit cards and passwords, are secured using advanced, military-grade encryption and stored on a separate server from the web site behind another firewall layer. Customer transactions and accounting integration occurs over 128bit SSL encryption. In addition, the SportsFansPlus.com security has been verified by an independent third party. SportsFansPlus.com is PCI compliant and it is reviewed by Security Metrics to check for new hacker vulnerabilities.
If you have any questions about whether a product can be returned, please contact us before ordering. We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. For items that are not defective or damaged, we offer a 30 day return policy. If you are unsatisfied for any reason with your purchase, you may return it. Custom Manufactured items, Special Order items, Bedding and Linens, or items that are close-outs or purchased on Sale cannot be returned. It is necessary for you to obtain prior written approval by contacting us via email to initiate a return. We will issue a RMA (Return Merchandise Authorization) with written instructions. Any item being returned must be in new condition and in its original packaging. Items arriving at our location, packaged in any way other than the packaging it was originally sent in will be refused. Once an item has been assembled or modified it is no longer returnable. Any item returned will be inspected and upon satisfactory receipt a credit will be issued to the method of payment used for your purchase. A refund will be reduced by a restocking fee of 20% of the purchase price (unless indicated differently on the catalog page if the item you ordered) as well as the shipping charges we paid to send the item to you. Plus, you are responsible for your own return shipping costs. A few of our manufacturers may be excluded from our return policy. Any exceptions are noted on the page of the item.
For Items that are Defective or Damaged
Returns are always accepted for Defective or Damaged items subject to the individual manufacturer's policies indicated on the Warranty / Returns tab on each product page. Buyer must notify us within 3 days of receipt and if required by the manufacturer, return no later than 7 days after receipt. After 7 days have elapsed, buyer agrees that the sale is final. When you contact us we will provide information as to what needs to be done to repair or replace your merchandise. If applicable, an item must be returned in the original box with all packing materials. Refund will be given as an Exchange. Products are warranted against manufacturer's defects, and damage. We will replace or repair the damaged or defective merchandise at no cost to you.
When a box or order arrives, whether by UPS, FedEx, or Common Carrier, you are responsible for immediately determining whether the (1) box is damaged, (2) if the product inside is damaged, and (3) if any piece in the order is damaged. When you sign for a delivery without any further written comment, you are waiving all rights that both you, this Website and the Manufacturer have to claim freight damage. But, by indicating the specific damage in writing, it will allow us to prove damage to the freight carrier and/or delivery company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement. Some times boxes appear damaged on the outside, but the products, which are carefully packed for shipping by the manufacturers, are fine inside. However, if you see that, you must open the box and write that down with the delivery person when you sign for the delivery. And depending on the type of delivery, a box may be simply left outside on your doorstep. In all cases, open boxes immediately and carefully inspect for damage. If you find damage, notify this Website immediately by email and follow up by phone. In order to support any potential claim for damages, you must notify this Website within 3 business days by email.
Measures to be Taken When Receiving Freight Carrier Delivered Orders
These simple safeguards will protect the customer as well as our company when it comes to receiving damaged goods that may have occurred while in transit.
1. A customer must inspect their order and the boxes they arrive in before signing the BOL (Bill of Lading). By signing the BOL you are stating it arrived in perfect condition and that the LTL carrier isn’t responsible for damages while it was in transit.
2. If the box is damaged with holes or is ripped, be sure not to sign for it and refuse the shipment. This holds the logistics company liable for damages. Not the dealer or the customer.
3. Always take photos if you notice anything suspicious with the cargo and again don’t sign the BOL and refuse the shipment.
Sorry, we do not accept any defective or damaged item returns for more than 3 days after delivery date. We can best assist you if you adhere to the following procedures:
1) DO NOT ship merchandise to Sports Fans Plus.
2) CONTACT us at firstname.lastname@example.org or call 480-634-6367 within 3 days after you receive your order.
We will issue a RMA# (Return Merchandise Authorization number) and help with shipping instructions. Returns must have an RMA number highly visible on the exterior of the package. Merchandise will be inspected upon receipt and credit will be issued for merchandise that can be resold as new. Please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping charges will be deducted from your return refund. We ask that you allow 7 to 14 working days after we receive the item for a credit to be issued. You will be given your credit the same way in which the item was purchased. Refunds will not be made on merchandise that is fully or partially assembled. Unauthorized returns will be returned to the customer freight collect.
Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Discontinued or close-out merchandise may not be returned. Please note that orders can only be canceled before they ship. If you refuse an order, it will fall under our standard return policy, which is subject to a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to email@example.com prior to shipment. We also cannot cancel or change a Special Fabric Order once the order has been placed. There are no exceptions.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to verification by our credit and fraud avoidance department. This may delay the processing of your order. This is all done to protect you and us as the merchant. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions, feel free to email or call us. Copyright © 2013 Sports Fans Plus (a division of Dreamworks Designs, Inc.). All rights reserved. The descriptions, articles, photographs and images appearing on sportsfansplus.com are owned by, or authorized for use by Sports Fans Plus.com (a division of Dreamworks Designs, Inc.) and are protected by United States Copyright laws. No photograph or image appearing on our web sites or in our catalogs may be reproduced for any purpose whatsoever without our express written permission.
As with any business, prices can fluctuate up or down. We do our best to sell every item at the very lowest price that we can. Your sales price is calculated at time of sale and is the price you see on the listing at that time. However, we reserve the right to contact you in the event of a data entry error. Unfortunately, sometimes they do occur and when they do, we will then contact you to adjust or cancel your order. All previous sales cannot be re-priced, or credit issued, when a price is adjusted downward, just as you would not expect to be charged more if a price is adjusted upward.
An order cancellation request must be received within one hour of placing your order. To cancel an order you must send us an email to be sure the order has not already been processed. If it has not been processed, we will issue a "Refund." When it has been processed, but not yet readied for shipping and not in production, there is a cancellation fee of 5% of the order. This offsets the internal administrative work as well as the necessary paperwork with the manufacturer to cancel the order. In other words, to undo what has been done. Do not assume your order has been cancelled unless you receive an email from us. If an order is in production, or has been shipped, it is best not to cancel the order because of the costs you will incur. When your order is in production but not yet shipped, a cancellation can be as high as 30% of the price you paid for the item(s). However, some manufacturers do not allow cancellations, simply because they already have too much time and money invested in the production of an item. Also, if your order has been shipped, you will have to pay for the cost of shipping (both ways) as well as a re-stocking of as high as 25-30% (this is determined by the manufacturer).